State Farm® Insurance Agent Alicia Rogers

"MaKayla did amazing helping me get my life insurance policy for my kid bundled with my auto and renters insurance. She helped me save money! I was paying more for my auto insurance alone than I will be with all 3 new policies! She did an amazing job!"

"Thank you Makayla for all your help. I truly appreciate you getting back to me in a timely manner. You are a great help. I look forward to having this agency in the future for all my family's needs."

"Ethan, thank you for helping us. Switch insurance. To State Farm. Excellent service and great help getting all of it done."

"Fue un excelente servicio, encontré lo que buscaba, me trataron muy bien, fueron unas personas amables Makayla fue toda una profesional en responder todos mis preguntas, mis inquietudes me ofreció bonos servicios, recomiendo esta compañía como su Aseguransa próxima en un futuro son muy amables y muy atentos 100% recomendables"

"GREAT experience. Makayla walked me through the whole process of getting good insurance for myself and possibly other family members. All my questions were answered and she was really patient as well. I really recommend her to anyone."

"Ella es muy amable y atenta devuelve las llamadas y sobre todo habla español y ayuda mucho gracias"

"Great and fast response to my questions"

"We had a few things to insure. Makayla did a fantastic job putting everything together for us. She spent alot of time just putting the bids together, without knowing if we would sign up, or not. She was very thorough, had to call us several times to make sure things were correct. Makayla was always very pleasant when speaking with me, even when I didn't like the rate for one of my toys. She is absolutely an asset to the agency."

"Very professional and efficient. Quotes were sent back to me quickly with several options. I received a very reasonable price for 2 vehicles cheaper than several other companies. I appreciate you Makayla and Alicia! Highly recommend 👌🏾"

"Excelente muy buen trabajo"

"I was explained in detail my different options for coverage. I appreciate maintaining my anatomy to be able to select options that I felt better fit my family and I. I received followups to my questions within a reasonable time frame."

"Wanted to speak to an agent in person to start an auto and umbrella policy. Alicia and her team were knowledgeable, professional and got me covered in no time!"

"Very disappointing, asked for info when we signed up, deferred to the corporate office to just be sent back to the local office and never had issues was never resolved or brought up again (2 years!!). Even upon cancelling there were 0 retention efforts and directions were not followed, just generic excuses from the local office and corporate without care. Outside of the generic birthday card, there was zero recognition or interaction with customers."

"Ethan handled the change to my account quickly and efficiently."

"Jake from State Farm got nothin' on Aaron. Super helpful and informative. Saved me $$ and increased coverage 😁"

"I have recently became a customer of State Farm and Ethan has been amazing with getting all my questions answered and creating a smooth transition from my old provider! Thank you"

"Working with Aaron was an absolute pleasure. He’s hardworking and genuinely cares about making sure his clients are taken care of. I will never use anyone else."

"They stole my money from my bank account after I canceled an auto policy 5 days before it was withdrawn. Told me it was canceled on the phone and that I would receive a refund if it was auto-drafted by accident. Then, once it was withdrawn, a refund would not be happening because of "the system." Obvious nonsense. I canceled my other policy with them and contacted the BBB and my bank for the theft."

"Aaron was so helpful and so very kind I appreciate people like him who understands and knows his job well! Thank you for taking the time to help me through this new quote I was inquiring about 🤗"

"Alicia has been amazing to deal with - we bought a new car while traveling and she not only immediately replied to our email but also called and talked to us directly. She was super helpful and was able to add some items that gave us a discount and shared a lot of useful information that we were never given before. So happy we have a new agent and would highly recommend her - thank you again so much for the help and great service. We had a different State Farm agent before (who we never actually talked to - just their admin) and we struggled to get a lot of help and this has been a complete 180 degree difference!"

"We've had an amazing awesome experience. So many details and coverage at an affordable rate and the agent Mr. Aaron was helpful, kind,caring and friendly while very professional. We are glad we switched to a much better coverage provider."

"oh man where do i start….first my sedan was stolen and they were great to make sure our rental was taken care of. I was very satisfied and didn’t think twice to maintain this direct insurance lady. BUT then when my big SUV was rear ended and sustained secondary damage (meaning my rear hatch, my hitch and rear bumper was all pushed. we had a shop that was well known take a look at it after the at fault insurance company tried to okie doke us. long story short my wife had to gather and basically do everything that this office should have done, after about 4 weeks we finally had it with this office and an employee in this office who frankly should of bene terminated along with this owner had the most ignorant reason and excuses for why our vehicle hasn’t been reviewed at all. Then they proceed to overlook what the professionals said was wrong and sent us a settlement of 1500.00 of $6,000.00 that the repair shop quoted. Then my wife was told if she chose to go through with someone they are not partnered with that we would have to pay out of pocket to have my vehicle fixed. well i’ll be upfront after listening to wife for 45 mins try to explain to this employee of Alicia’s and hearing the excuses and frankly lies i snapped completely. i used vulgar words to let it be known i was done with the lies and the lack of effort or work done to get this matter taken care of for the amount of money we have been paying, why is my wife doing their job!!?? well a day or so we get an email from this owner of this branch of state farm, stating “ i am not allowed in their office and all communication will not be answered”. ok i’ve never been to their office my wife has and shouldn’t you communicate for what services we have paid for? This doesn’t end, we now know that Alicia is behind black balling of us with state farm. Because my wife’s life insurance was canceled without cause, then they tell my wife they won’t insure any vehicles under my name alongside hers. because i need to carry SR-22 insurance. well if that was the case they would know i don’t drive these vehicles i carry my own veteran insurance for my other truck. and shouldn’t this been an issue from the start? The underwriter of state farm comes back and says well we just aren’t going to insure you after they tripled our insurance cost and my wife couldn’t get answers as to why. so this review is directly towards that particular employee (female) and this Alicia lady!! i will be leaving these reviews on every platform, because what they did and basically did not do as an insurance provider to make sure our insurance was handled accordingly. And because you were cussed out after literally my wife being on the phone for hours through every other day to figure what is happening with our insured vehicle. oh and not to mention when we need to show proof of insurance this office seemed to mishandled our records for the entire time of our coverage. she may have 5 start reviews everywhere and i’m sure she is very good but at this given moment what they did and how they handled us and how they continue to handle us is the most disgusting service provider i have ever experienced. ACCOUNTABILITY IS ALL THAT WAS being ASKED FOR AND WE GOT NOTHING BUT EXCUSES"

"I had an initial meeting with Alicia Roger's on August 24, 2023 to go over all my insurance coverages for my home and autos. We had a very good meeting and I really felt that she would be an excellent agent for me. I have been with State Farm since 1973 with most of my time living in Iowa. I signed up for the Drive Safe & Save app for both my wife and me and our two vehicles. I had some difficulty getting the app to work for me, so I had Brandon in Alicia's office help me. He did a great job and got my phone to tie into the app. I would recommend Alicia and Brandon to anyone."

"Aaron has been very, very helpful. He is very informative, full of knowledge. He’s customer service skills are great. He made feel like I was part of a family. He’s the reason why we decided to go with State Farm."

"I had such a great experience with State Farm at this location! Aaron thoroughly explained my options and I never felt pressured or uncomfortable. They worked with me to build a plan that would fit my budget and situation. Extremely grateful to this team for their help!"